How do I Return a Sale?

If you find that you need to return a sale, you can go to History to search for the sale in question.

This will open the History screen, where you will see all of your previously completed sales and transaction. By default, you will be able to search by the Sale ID, the Date of the sale and the Total of the sale in the first search bar. 

If you cannot remember the specific details, you are able to filter by All, Sale (this includes sales and Refunds), Void, Customer Payment and Petty Cash. 

If these do not help, click on Filter on the top right hand corner. This will open up more advanced filters that you can use. 

Filter will change to Hide Filters, and you will see more filter options underneath the original filters. You can now filter by a specific Date or date range, the User, Store and Customer.

Filtering will narrow down the list to find your sale easier. Once you have found your sale, click on it to bring up the sale details. Click on Refund. This will add the products to the basket in a refund state.

The products will be added to the basket in a refund state. Their price will show as a negative. Click on Refund.

The Choose a Payment Method modal will open. Select the payment method you will be using to return the sale, this will be the same payment method that was used for the original sale. Click Complete Refund.

The Refund Complete modal will appear. Click Done.